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Frequently asked questions
Welcome to the Marypup FAQ!
Here you'll find answers to the most frequently asked questions about our products, our manufacturing process, deliveries, returns and much more.
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Does the clothing meet safety standards and is it practical?Oui nos produits ont été spécialement conçue pour répondre aux besoins et aux normes de sécurités pour tout type d'usage , comme la randonnée, balades nocturnes et protection du froid et du vent: - des bandes fluorescentes bien visibles sont placés sur la capuche, le pantalon et la veste - la capuche de la veste a été conçus pour pouvoir mettre confortablement un bonnet ou bien un chapeau en dessous - les système de fermeture situés en bas des manches de la veste ainsi que ceux présent en bas du pantalon vous permettent de resserrer le vêtement afin d’être totalement libre de vos mouvements. En plus d'être sécurisants, ces vêtements sont conçus pour être pratique d’usage. Par exemple pour être enfilés au dessous de vos vêtements. Vous voulez en savoir plus ? Allez voir notre fiche produit
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What are the terms of purchase and delivery?Refundable and exchangeable within 15 days after receipt of the product, the product will not be taken back if it has been worn or if it no longer has its label. We accept orders on Thursday, from this day on you can count 5 days for delivery in Belgium and 10 days for delivery in the European Union or Belgium.
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Where can you contact us directly?You have any questions? You can contact us directly : - via e-mail: info@marypup.eu - via phone: 00 32 49 57 77 7 16
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Does the clothing meet safety standards and is it practical?Yes, our products have been specially designed to meet the needs and safety standards for any type of use, such as hiking, night walks and protection from the cold and wind : - clearly visible fluorescent stripes are placed on the hood, pants and jacket - the hood of the jacket has been designed to be able to comfortably put a cap or a hat underneath - the closure system located at the bottom of the jacket sleeves as well as those at the bottom of the pants allow you to tighten the garment so that you are completely free to move In addition to being secure, these garments are designed to be practical. For example to be pulled over your clothes. You wish to know more ? Go see our product sheet
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What are the terms of purchase and delivery?Refundable and exchangeable within 15 days after receipt of the product, the product will not be taken back if it has been worn or if it no longer has its label. We accept orders on Thursday, from this day on you can count 5 days for delivery in Belgium and 10 days for delivery in the European Union or Belgium.
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Where are Marypup's points of sale located?Vous pouvez trouver la liste nos différents point de vente sur notre page 'Nous Trouver'
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Where are the Marypup points of sale located?You can find the list of our different points of sale on our ‘Contact Us' page
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Où nous contacter directement ?Vous avez une question ? Contactez-nous directement: - par e-mail: info@marypup.eu - par téléphone: 00 32 49 57 77 7 16
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