Returns and Refunds Policy
1. Right of withdrawal
In accordance with Belgian legislation, you have a period of 14 calendar days from receipt of your products to exercise your right of withdrawal without having to justify your reasons.
2. Conditions for exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw by e-mail to info@marypup.eu. You can use the model retraction form below, but it is not obligatory:
Withdrawal form :
For the attention of Marypup,
Rue de l'Orphelinat 59/103, 1070 Anderlecht,
I hereby inform you of my decision to withdraw from the contract for the purchase of the following product:
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Product description : [Description]
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Order number: [Order number]
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Date received: [Date received]
Name: [Customer name]
Address: [Customer address]
3. Product returns
Products must be returned to the following address: Rue de l'Orphelinat 59/103, 1070 Anderlecht. You must return the products within 14 days of communicating your decision to cancel. Products must be returned in their original condition, complete and unused.
You are responsible for return shipping costs, unless the products are defective or non-compliant. We recommend that you use a tracking service to ensure that your return is received correctly.
4. Refunds
After receipt and verification of the returned products, we will refund the total amount of the order, including standard delivery charges, within 14 days of the date on which we received the returned products. The refund will be made using the same method of payment as that used for the order, unless otherwise agreed.
5. Exchanges
We do not carry out exchanges. If you require a different product, please return the original product and place a new order.
6. Defective or non-conforming products
If you receive a product that is defective or does not conform to your order, please contact us at info@marypup.eu within 14 days of receipt. We will organize the return of the product and offer you an exchange or a refund according to your preference. In this case, we will bear the return shipping costs.
7. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to personalized products or products made to customer specifications. Please check the product description for any exclusion of this right.
8. Contact
If you have any questions about our returns and refunds policy, you can contact us at the following address: info@marypup.eu or by post at the following address: Rue de l'Orphelinat 59/103, 1070 Anderlecht.