Conditions of delivery
1. Delivery area
We deliver our products in Belgium and Europe. For international orders, please contact us at info@marypup.eu for information on delivery costs and times.
2. Delivery times
Delivery times are indicative and may vary according to product availability and destination. In general, orders are processed and dispatched within 5 working days of order confirmation.
Once the order has been dispatched, the estimated delivery time is between 3 and 10 working days. These times are provided for information only and cannot be guaranteed.
3. Delivery charges
Delivery charges are calculated according to the weight of the order and the destination. Delivery charges will be clearly indicated when the order is validated and added to the total amount of the order.
4. Order confirmation
Once your order has been dispatched, you will receive a confirmation email.
5. Unsuccessful delivery
If you are absent at the time of delivery, the carrier will leave a delivery notice with instructions on how to reschedule the delivery or collect the parcel from a relay point. If the package is not claimed within the specified time, it will be returned to our warehouse and we will contact you to arrange a new delivery, at an additional cost.
6. Delivery problems
If you encounter a problem with delivery (delay, damaged parcel, etc.), please contact us within 15 days of the delivery date at info@marypup.eu. We will resolve any problems as quickly as possible and offer you an appropriate solution.
7. Liability
Marypup cannot be held responsible for late delivery or loss of the parcel due to the carrier or an incorrect address provided by the customer. It is the customer's responsibility to check the delivery information provided before confirming the order.
8. Product returns
Products must be returned to the following address: Rue de l'Orphelinat 59/103, 1070 Anderlecht. Return shipping costs are at the customer's expense, unless the products are defective or non-compliant. For more information on returning products, please consult our Returns and Refunds Policy.
9. Contact
If you have any questions about delivery conditions, please contact us at the following address: info@marypup.eu or by post at the following address: Rue de l'Orphelinat 59/103, 1070 Anderlecht.