TERMS & CONDITIONS
The e-commerce site www.marypup.com (the "Site") is an online store selling rainwear ("the Products") under the brand "Marypup" ("Marypup").
Rue de l'Orphelinat 59/103
1070 Brussels Belgium
Company registration number: BE 0896.755.397
Phone number: +32 478.429.725
This site is operated by Melanie Iudica.
Throughout the site, the terms "we", "our" and "our" refer to Marypup. Internet users wishing to purchase Marypup Products are referred to in these General Conditions by “the Customer” or “you”.
By visiting our site and/or purchasing something from us, you engage in our "Service" and you agree to be bound by the following terms and conditions ("Terms and Conditions", "Conditions"), including these additional terms and conditions and policies referenced here and/or available via hyperlink. These terms and conditions apply to all users of the site, including, without limitation, users who are browsers, suppliers, customers, merchants, and/or contributors of content.
Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new functionality or tool added to the current store will also be subject to the Terms and Conditions. You can review the most recent version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the Website after the posting of any changes constitutes acceptance of those changes. Our store is hosted on the Wix site builder. They provide us with an online platform that allows us to sell our products and services to you.
Article 1 - Scope
These General Conditions govern the rights and obligations of the Parties arising from the online sale of Products offered on the Site. These general conditions apply to all products sold through the site and prevail over all other general conditions from Marypup or the customer. They cannot be changed without the express prior written consent of Marypup. The Products available for purchase on the Site are intended exclusively for Individual Customers residing in one of the following countries: Germany, Austria, Belgium, Cyprus, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, United Kingdom.
Marypup provides all of its services from Belgium, and the contract between the Parties will be deemed to be executed in Belgium, shipped to different countries. We are not responsible if the information made available on this site is not accurate, complete, or up to date. The content of this site is provided for informational purposes only. Any reliance on the content of this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not up to date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Article 2 - Legal capacity and acceptance
You must not transmit viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Article 3 - Products
Certain products or services may be available exclusively online on the site. These products or services may have limited quantities and may only be returned or exchanged in accordance with our return policy.
The products offered by Marypup are those which appear on the Site when the Customer completes their order.
Products are subject to availability.
We reserve the right but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
Marypup has made every effort to display as accurately as possible the descriptions, colors, and images of the products that appear in the store. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may be related to product descriptions, prices, promotions, offers, product shipping charges. , delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice. (including after submitting your order).
The photographs on the site have no contractual value. Limitations in color reproduction and individual color settings of your display may result in slight variation. Marypup cannot, therefore, accept any responsibility for any errors that may appear in the descriptions of the Products or in the photographs, including slight variations in colors and dimensions.
Article 4 - Price and invoicing
The prices are those indicated on the Site when the Customer places their order. Prices may vary as they are intended for different countries and are subject to different rules including VAT. The prices applicable to the Customer are those indicated on the Site for the country from which the Customer places their order. Customers must place their orders from the country in which they usually reside.
Orders cannot be placed in one country and delivered to another.
Due to circumstances beyond our control, prices may need to be changed up or down, including any change in the rate of value-added tax. If for this, or for any other reason, an item is not acceptable, it may be returned in accordance with our return policy.
The prices indicated during the purchase process are expressed
in euros and include VAT and administrative costs unless expressly stated otherwise.
The prices of the products and services do not include transport costs: these will be invoiced separately and the Customer will have to pay them in addition to the purchase price. Any discount given to the customer will be deducted from the price separately.
Marypup reserves the right to modify the selling prices and the transport costs at any time, however, the Products purchased and the costs will always be invoiced at the prices indicated in the e-mail confirming the order. These are the prices in effect at the time of purchase, provided that the Products are available. Marypup will not be liable to you or to any third party
for any modification, price change, suspension, or interruption of the Service.
The Customer accepts that Marypup sends its invoices electronically; but if the customer wants a paper invoice,
they can simply request one via the contact form.
The products will remain the property of Marypup until the customer pays the full purchase price and shipping costs.
Article 5 - Terms of payment
Purchases can only be paid for on the Site. Purchases can be paid by Paypal or by any of the credit or debit cards listed on the Paypal payment page. The Customer's bank account will be debited once the purchase is confirmed, and payment will not take effect until the Customer's bank has given its consent to Marypup. If the Customer's bank refuses payment, the order will be automatically refused.
The Client guarantees that they are authorized to make payments by any of the payment methods mentioned above and that there are sufficient funds in the bank account linked to the credit card to cover all costs resulting from the transaction, failing which Marypup may refuse the order.
Marypup uses PayPal to handle online payments.
Marypup does not have access to confidential payment information of its customers, nor does it keep them.
Marypup reserves the right to refuse any order from a Customer with whom it is in the dispute or who has initiated a dispute in the past. Marypup can also refuse an order if the customer has not paid for a previous order, in whole or in part.
Article 6 - Ordering products
Notwithstanding any proof that the Customer may have in writing, it is expressly agreed that the data recorded in Marypup's systems, those of its hosting partners or of its Internet payment partners will constitute in themselves the proof of communications, of the content. orders and all transactions that have taken place between the Parties.
To place an order, the Customer goes to the “Online Store” section of the Site, chooses the item he wishes to buy, and clicks on the icon located under the Product he wishes to buy. This places the selected item in the "Basket" and will take the Customer to the secure PayPal site. The customer can correct their order as long as the products are in the basket. The total amount payable is clearly indicated throughout this page. Once the payment process is complete, the order is final and cannot be changed.
The Customer will receive an e-mail confirming their order once their purchase has been made. The validation of an order form is equivalent to an electronic signature which has the same value between the Parties as a written signature and serves as proof that the order is complete and correct and that the sums due may be claimed during execution. of this command.
We reserve the right to refuse any order you place with us.
We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order.
Article 7 - Deliveries
Marypup undertakes to make every effort to deliver all orders. Marypup cannot however be held responsible for the unavailability of the Products or the losses which could result therefrom. If one or more Products of an order are not available, Marypup will inform the Customer by e-mail or in writing that they have canceled their order in whole or in part or has split it up.
If Products turn out to be unavailable and the Customer is informed of this but has already paid for their Products, Marypup will ask its bank to immediately reimburse the amount paid for the products in question, informing the Customer by e-mail as a result. How quickly the refund is actually issued depends on how the customer chose to pay when making their purchase.
Marypup will in any case make the refund within 14 days.
The products ordered will be delivered to the delivery address indicated by the Customer during the ordering process and subject to the general conditions described therein.
During the validation of their order, the Customer can choose the delivery to a given address (home, work, or other). Orders can only be delivered to addresses in the following countries: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, United Kingdom.
Marypup will do its best to have the order shipped to this address within 3 days of payment for the order. The Products will be sent by bpost (Belgian Post service) to the address indicated by the Customer.
Deliveries will be accompanied by a delivery note which also specifies the goods delivered. If delivery is missing during the delivery process, and the provisions of this article are respected, Marypup will send a new shipment of an equivalent Product entirely at its expense if the Product is still available or refund the value of the order, transport included. The risks of loss and/or damage are transferred to the Customer on delivery.
Article 8 - Right of revocation and return
The Customer may exercise their right to revoke an order by copying the “Order Cancellation Form” found on the Site, completing it, and sending it to Marypup in one of the following ways:
By email to info@marypup
By copying and pasting it on the contact form which can be found under ‘Contact us'
By post to Marypup, Rue de l'Orphelinat 59/103, 1070 Brussels, Belgium
The Customer must do so within 14 calendar days of receipt of the Product without being required to pay damages in this regard and without having to give reasons. Marypup will confirm receipt of the order cancellation form to the customer by email or post.
Products that have been personalized or manufactured in accordance with the explicit requirements of the customer are excluded from the right of revocation. Gift cards are not refundable or exchangeable.
The right of withdrawal concerning the delivered Products only applies on the condition that the Product is also actually returned within 14 calendar days of the Customer notifying Marypup of their wish to revoke their purchase.
The revoked Product must be returned as new in its original packaging, in perfect condition (the clothes may not have been worn) and accompanied by the original sales invoice (of which the Customer keeps a copy) and an Order Cancellation completed. Returns for which the sender cannot be identified or which are not accompanied by an Order Cancellation Form will be refused. After the 14 calendar days, Marypup can no longer accept returns. No return can be physically accepted.
The costs and risks associated with returns will be borne by the Customer.
It is the Customer's responsibility to keep any proof attached to the return.
Purchases will be refunded within 14 calendar days of receipt of returns by Marypup in a timely manner, provided that all of the conditions specified above have been strictly observed. In any case, the amount refunded may not exceed what the Customer has actually paid. Refunds will be made by the same means of payment as that used to place the order.
Find more information on returns in our return policy.
The customer can also choose to cancel the complete order before the order is dispatched by sending an email to firstname.lastname@example.org.
Article 9 - Gift vouchers and gift vouchers
Marypup gift certificates are sold online. The following terms and conditions apply:
Gift vouchers can be exchanged for items sold on the online store.
Gift certificates remain valid for a period of one year.
Gift certificates can be used in whole or in part.
If you do not use the full amount at once, you will receive a new gift certificate for the remaining amount.
If your total order is less than the value of your gift voucher, you will receive a new gift voucher with the remaining balance.
If the total amount of your order exceeds the value of your gift certificate,
the remaining balance must be paid by one of our available payment methods.
You can freely determine the value of the gift voucher you will buy, provided that its amount is between € 20 and € 250.
Gift certificates will be shipped separately and free of charge.
Gift certificates cannot be returned and cannot be exchanged for cash or any other payment, even partially.
The code on the gift voucher can be used in the online ordering process. After examining and confirming your order, enter the code printed on the gift voucher in the “gift vouchers” field of the basket during the ordering process.
Purchases are deducted from the balance of the gift voucher.
Marypup is not responsible if a gift voucher is stolen, resold, destroyed, lost, or used without your permission.
Customers can also obtain free gift certificates to be sent to the recipient of an item purchased on the Site.
Customers can obtain these certificates on request to email@example.com
Article 10 - Legal guarantee and complaints procedure
Marypup guarantees that the Products offered for sale do not suffer
from any visible or latent defect making the Product impossible or dangerous to use.
This warranty is without prejudice to the customer's statutory rights under their national law.
Customers should contact customer service if they wish to invoke this warranty immediately and should notify Marypup of the nonconformity via customer service in writing in any event within two months of discovery of the defect.
Customers should get in touch through the contact form. The request will be sent automatically to customer service.
Customer service can also be reached at firstname.lastname@example.org
In any case, the warranty does not apply to products damaged intentionally or by the negligence of the customer.
It also does not apply if the damage is due to sleet, transportation, or misuse.
Customers can contact customer service if they have any questions regarding the warranty. If the customer has a complaint, they can contact customer service by filling out the contact form. We will do our best to answer all of your questions within five business days.
Article 11 - Intellectual property rights
All parts of the Site's website, including the technology used to manufacture and maintain it, are the exclusive property of Marypup and are protected by copyright. Users who have their own website and wish to post an automatic link between their own website and the Marypup homepage, even for personal use only, should request explicit permission from Marypup to do so.
All the elements (hereinafter referred to as the "Elements"), including the texts, the database with all the data published on the website, the layout and graphic design of the web pages, the sales catalog, the photos, images, video, and music on the site are protected by copyright, database rights, trademark rights, patent rights and all other forms of intellectual property rights in worldwide, and therefore remain the exclusive property of Marypup. They may therefore not be copied, published, imitated, or used in any way in any form whatsoever without the prior written consent of Marypup. Such consent must be obtained in writing unless Marypup itself has made it possible to share certain items via social networks, in which case consent will be limited to the specific items and to the social networks for which Marypup has allowed it to be shared.
Article 12 - Liability
Marypup can in no way be held responsible for losses suffered directly or indirectly (loss of use, loss of profit, loss of opportunity, etc.) resulting from the use of the Site or its unavailability.
It cannot be held responsible for any damage to the Customer's systems resulting from the visit to the Site, including hacking or computer viruses.
Marypup cannot be held responsible for any errors that may be found
in the photographs or the text used in the description of the products on the site.
Marypup cannot be held responsible for the non-delivery of orders due to a shortage of stock or for reasons beyond its control, in particular cases of force majeure, disruption or suspension of transport, post or communication,
in the event of flood or fire, accidents or damage inherent in the use of the network.
In all cases where Marypup is or could be held responsible, Marypup's liability will be limited
to the amount that the Customer has actually paid for the order concerned.
You expressly agree that your use or inability to use the service is at your own risk. The service and all products and services provided to you through the service are (unless expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranty or condition of any kind. whatsoever, express or implied, including all implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Article 13 - Disputes and applicable law
In the event of a dispute between the parties concerning the contract,
the courts of the judicial district of Brussels will have sole jurisdiction to hear the case.
The agreement between the parties is governed by Belgian law.
Article 14 - Contact and dispute resolution
In case of questions regarding their purchases, customers can contact Marypup via the contact form
available in the “Find us” section of the Site or directly by email at email@example.com.
Marypup guarantees that it will provide responses to customers within five business days.
Article 15 - General Conditions of Sale Variables and Nullity
You can review the most recent version of the Terms of Service at any time on this page.
Marypup may modify these general conditions at any time, including to comply with its legal obligations.
Changes notified via the Site will apply to all subsequent offers and orders.
Marypup reserves the right to modify the design and content of its website at any time.
If a court decision should result in the nullity of one of the articles or paragraphs of these General Conditions or unenforceable, this will not affect the validity or enforceability of the other articles and paragraphs of these General Conditions.
Terms and conditions or the agreement between the parties.
Article 16 Confidentiality policy
Information about our Privacy and Cookies Policy can be found here.